Customer Service Excels with Web-Based UI
公司规模
Large Corporate
地区
- Europe
国家
- France
产品
- Adabas
- Natural
- webMethods Integration Server
技术栈
- Mainframe
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 销售与市场营销
服务
- 系统集成
- 培训
关于客户
Crédit Logement is a leading financial institution based in France. The company provides loan guarantees to more than 200 banks, processing up to 5,000 loan guarantees every day. With a gross production of 75 billion euros, Crédit Logement serves a large customer base of 7 million borrowers. The company operates a customer call center and uses a mainframe system for its operations. The products used by the company include Adabas, Natural, and webMethods Integration Server.
挑战
Crédit Logement, a leading French financial institution, was facing challenges in meeting the needs of its customers, which include more than 200 banks with 7 million borrowers. The company's customer call center was struggling with an outdated green screen interface, which was not user-friendly and made it difficult for customer service personnel to quickly respond to customer requests. The company needed to replace the green screens with a modern Web user interface to optimize customer call center processing and improve the end-user experience.
解决方案
To address its challenges, Crédit Logement implemented a modern Web user interface to replace its outdated green screens. The company used Adabas, Natural, and webMethods Integration Server to create a more intuitive and user-friendly interface. The new interface reduced the number of screens from more than 50 to just two, making it easier for customer service personnel to quickly find the information they need to respond to customer requests. The simpler interface also made it faster to train new employees, reducing the training time from a month to less than two weeks.
运营影响
数量效益
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