需求响应：提高五星级呼叫中心的成本节约和运营效率
技术
- 应用基础设施与中间件 - 事件驱动型应用
- 传感器 - 电表
适用行业
- 教育
- 电网
用例
- 需求计划与预测
- 时间敏感网络
关于客户
五星级呼叫中心是一家领先的客户服务呼叫中心外包商。他们提供全方位的护理选项，包括语音、聊天、电子邮件、交互式语音应答 (IVR)、社交媒体监控等。电力供应对于他们的运营至关重要，他们因提供一致、可靠和友好的客户服务而建立了良好的声誉。为了防止服务中断，他们在现场配备了不间断电源以及备用发电机。然而，发电机很少使用，每月还要支付维护费用。
挑战
五星级呼叫中心是一家领先的客户服务呼叫中心外包商，其电力供应面临着严峻的挑战。该公司因提供一致、可靠和友好的客户服务而建立了良好的声誉，任何断电都可能严重扰乱他们的业务。为了防止服务中断，该公司在现场配备了不间断电源以及备用发电机。然而，该发电机很少使用，并且每月都会产生维护费用。该公司需要一种解决方案，能够将这种闲置资源转变为创收的网格交互资产。
解决方案
GridPoint 是一家用于自动需求响应的电网交互式发电机解决方案提供商，为五星级呼叫中心提供了解决方案。他们将五星级的发电机纳入了需求响应计划，公司无需支付任何前期费用。 GridPoint 提供了有关储蓄机会、分期付款和注册流程以及需求响应操作的深入教育。他们还与环境顾问合作以获得许可并确定是否有必要进行排放测试和升级。最后一步是将站点纳入 Xcel Energy 需求响应计划。如果出现紧急情况或天气事件，Xcel Energy 将通知 GridPoint，然后 GridPoint 会向发电机发出需要启动的日期和时间的信号，从而减少该期间对电网的需求。
运营影响
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