技术
- 基础设施即服务 (IaaS) - 云数据库
适用行业
- 运输
适用功能
- 物流运输
客户
柴油直销
关于客户
去年 8 月飓风艾琳袭击马萨诸塞州东部时,道路上满是断树和倒塌的电线,导致许多人停电一个多星期。当卡车运输和建筑企业 Diesel Direct 受此影响时
挑战
该公司依赖于经验丰富的计费代理、客户经理和行政专家的专业知识,他们的主要工具是一个基于 Microsoft Access、Exchange 电子邮件的巨大客户数据库,以及通过传真或普通邮件发送的纸质发票的不合时宜但有效的使用。在 Irene 明确表示,如果 Diesel Direct 总公司停电,该流程一直有效,将无法每天快速发送大量发票。如果没有这一点,他们的现金流状况将很快受到很大影响。他们的客户(配送公司的车队经理)很快了解 Diesel Direct 如何通过让他们以每加仑燃料多出几美分来换取让他们自己的人员处理加油、维护和报告的 FTE 成本以及成本在他们这样做的时候让卡车离开道路。 Diesel Direct 的服务允许他们跳过大部分内容。该模型不需要大量技术,但如果 Diesel Direct 的最小 IT 基础设施长时间处于离线状态,那么 Diesel Direct 将无法完成任何工作。
解决方案
Diesel Direct 聘请了 Virtustream,因为它需要的三个类别(私有云、虚拟私有云和公共云)中的每一个都有可用的替代方案。 Diesel Direct 聘请 Virtustream 托管其数据和略微升级的软件版本,以便员工可以在同一个办公室使用他们一直拥有的相同界面和工作流程工作。唯一的区别是数据和应用程序都位于华盛顿特区以外的数据中心,并复制到另一个数据中心。从运营 IT 的角度来看,与 Virtustream 签约的最大好处是 Virtustream 允许其客户快速、可重复地更改容量。 Diesel Direct 的业务是“突飞猛进”的——一天到一天翻一番或三倍,随着发票的流动而变化。 Virtustream 的服务合同允许 Diesel Direct 设置一个相对较高的平均基线,然后根据需要随时更改其最高容量需求限制——如果这对客户有效,则可以每天更改。添加容量就像更改配置屏幕一样简单;当尖峰消失时减少容量也是如此。
运营影响
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