Digital Dubai: Bigger, Faster, and Better Online Services with webMethods iPaaS
公司规模
Large Corporate
地区
- Asia
国家
- United Arab Emirates
产品
- webMethods Integration
- webMethods for API Management
技术栈
- API
- BPMS
- Automation
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 过程控制与优化
- 公共交通管理
- 实时定位系统 (RTLS)
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
Digital Dubai is the government office in charge of facilitating the city's smart transformation. Its role is to empower, deliver, and promote an efficient, seamless, safe, and personalized experience for residents and visitors. This is achieved through initiatives such as going entirely paperless, measuring and prioritizing happiness, and using technologies like AI and blockchain. Digital Dubai's smart apps are innovative masterpieces, including those that let people rate the things that make them happy, manage their digital identity and signatures, acquire a new business license, and much more. The office is tasked with reducing complexity and streamlining backend communication and integration between Dubai Government entities to reduce friction and enable new innovation.
挑战
Digital Dubai, the government office responsible for the city's smart transformation, faced several challenges. These included the need for digital transformation, growing operational costs, vendor lock-in, numerous customer experience initiatives, and the global pandemic and lockdown. The city had dozens of independent apps offering a wide array of services, but lacked the architectural platform to allow interconnectedness on the backend, smooth user journeys, and faster adoption of new technologies. The need for a unified integration backbone was evident to enhance services on streamlined mobile apps, self-service kiosks, and more.
解决方案
In a strategic partnership with Software AG and webMethods, Digital Dubai was able to truly connect everything. By building a unified integration backbone starting in 2020, with API, BPMS, and automation support layers, Digital Dubai began enhancing services on streamlined mobile apps, self-service kiosks, and more, replacing in-person visits for things such as acquiring a new business license. In 2018, Digital Dubai implemented webMethods as an integration-platform-as-a-service (iPaaS). It quickly built a hub to integrate all government entities, impacting everything from its paperless initiative, to making Dubai the happiest city in the world. Just four months after it started the project, Digital Dubai went live exposing government service APIs for unified mobile apps and more.
运营影响
数量效益
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