技术
- 无人机 - 飞行与控制系统
- 基础设施即服务 (IaaS) - 公共云
适用行业
- 教育
- 金融与保险
适用功能
- 采购
- 销售与市场营销
用例
- 对话机器人
- 库存管理
服务
- 系统集成
- 培训
关于客户
EMSS 是莱斯特郡议会和诺丁汉市议会之间的战略合作伙伴关系,为公共部门和商业客户提供交易型人力资源薪资和财务服务。他们支持庞大且多样化的最终用户群,包括与数千名员工和供应商、学校和学院以及莱斯特郡养老金服务机构合作的合作伙伴。
挑战
EMSS 使用具有基本功能的旧服务管理套件,但缺乏支持和自助服务改进功能。他们希望升级到现代、经济高效的解决方案,可以与现有架构集成并促进最终用户的自助服务。
解决方案
EMSS 选择了 Freshdesk 全渠道,这符合他们实施自助服务和聊天机器人的目标。他们利用 Freshdesk 的知识库和分析来解决与新薪资系统相关的查询并计划未来的改进。借助消费级 UI 和 Freshworks 的支持,实施过程快速且无缝。内部支持者和培训课程有助于确保成功采用。
运营影响
数量效益
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