Edge computing helps jewelry retail chain set “gold standard” in customer service
公司规模
Large Corporate
地区
- Asia
国家
- India
产品
- EcoStruxure IT Expert
- NetShelter CX rack
- APC Smart-UPS
- EcoStruxure Asset Advisor
- APC Netbotz
技术栈
- Edge Computing
- Remote Monitoring
- Cloud-based Management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 边缘分析
- 处理器与边缘智能 - 嵌入式和边缘计算机
适用行业
- 零售
适用功能
- 销售与市场营销
- 商业运营
用例
- 边缘计算与边缘智能
- 零售店自动化
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
Tanishq is the jewelry division of Titan Company Limited, a division of the $100 billion Tata Group. It is a leading Indian jewelry retail chain known for its innovation in the jewelry industry by offering an entirely new standard of business ethics and product reliability. Tanishq was the first retailer to leverage Karatmeter technology (a device using x-rays to determine gold purity characteristics) for customers who wished to obtain an accurate reading of the purity of their gold. The company has established a competitive advantage in the marketplace by introducing new ways to deploy cutting-edge technology across its 200+ retail locations.
挑战
Tanishq, a leading Indian jewelry retail chain, was looking to modernize its store infrastructure to better accommodate a growing surge in high-end customer traffic. They needed a new edge computing solution that could be managed remotely without disturbing staff workflow or the customer shopping experience. The store’s supporting IT infrastructure had to be reliable and running at all times, providing staff members with the product information they need at their fingertips, and without delay when a customer is ready to purchase. The company also wanted to incorporate more efficient IT and physical infrastructure equipment across their hundreds of retail stores. Their digital transformation and renovation efforts focused on improving the in-store customer experience while increasing operational savings.
解决方案
Schneider Electric and their Elite Partner Future Businesstech proposed an innovative solution custom designed to support Tanishq’s retail customer experience and improve operational efficiencies. The solution consisted of the following key components: Micro data center, NetShelter CX rack, APC Smart-UPS, EcoStruxure IT Expert, EcoStruxure Asset Advisor, and APC Netbotz physical security. The edge computing solution elements provide Tanishq with several operational and customer experience benefits. The energy consumption at each store was reduced up to 20%, which boosted sustainability efforts. Support technicians now have a dashboard that regularly tracks how much power is being consumed by each micro data center in each store.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
