爱思唯尔与 Freshservice 的数字化转型之旅
技术
- 分析与建模 - 机器学习
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 水泥
- 设备与机械
适用功能
- 产品研发
用例
- 库存管理
- 时间敏感网络
关于客户
爱思唯尔是一家全球信息分析公司，与研究界合作策划和验证科学知识。他们每年发表超过 470,000 篇文章，并为学术研究生命周期提供一系列产品和服务。
挑战
Elsevier 的传统 ITSM 工具和基础设施面临着挑战，包括技术债务、次优的用户体验和反应性服务管理。
解决方案
Elsevier 采用 Freshservice 作为其 ITSM 平台，该平台提供了基于云的开箱即用解决方案，符合其规模、速度和灵活性的目标。 Freshservice 还提供了出色的员工体验，并具有无与伦比的价值实现时间。
运营影响
数量效益
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