Emirates NBD transforms processes & delights customers using ARIS
公司规模
Large Corporate
地区
- Middle East
- Asia
国家
- United Arab Emirates
产品
- ARIS Business Design & Strategy
- ARIS Rollout & Change Management
- ARIS Governance, Risk & Compliance
技术栈
- ARIS Enterprise
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 监管合规监控
- 过程控制与优化
服务
- 系统集成
- 培训
关于客户
Emirates NBD is the leading banking group in the Middle East and North Africa region. The bank has a history dating back to 1963, and the current Emirates NBD was formed in 2007 by the merger of two banking powerhouses: National Bank of Dubai and Emirates Bank International. With total assets of $190 billion, a region-leading brand value of $4.13 billion, and 14 million customers in 13 countries, Emirates NBD is also among the top 20 World’s Best Regarded Companies, according to Forbes. As Emirates NBD has expanded globally—with operations in London, Germany, Singapore, and beyond—the bank’s leadership realized it needed to give its efficiency, customer experience, and regulatory agility a major boost to meet and surpass the competition.
挑战
Emirates NBD, a leading banking group in the Middle East and North Africa region, faced several challenges. The banking industry was rapidly changing, and there was a need to digitalize standard operating procedures. The bank required a central architecture repository for SOPs and bank IP. There was a business case for ensuring jurisdiction-based regulatory compliance and pressure to connect all areas of the business using dynamic process flow, simulations, and modeling. As the bank expanded globally, it needed to boost its efficiency, customer experience, and regulatory agility to meet and surpass the competition. The old way of using manual process flow forms no longer met the bank's requirements.
解决方案
Emirates NBD chose ARIS Enterprise as its solution. This software assured the bank a revamp by creating a single repository of process knowledge and enabling new digital standard operating procedures (SOPs). These could be tested in simulation runs and experiments, configured from simulated process models, visualized through easy-to-understand, end-to-end flow diagrams, and automated for improved efficiency. The bank also used ARIS to automate employee training. Employees could navigate training for a process like account opening right down to the features, fees, documentation, compliance steps, and regulatory checks, all completed with a 360-degree review. The bank also achieved risk and compliance management on mandatory processes like SWIFT™ deployment across all banks in the UAE with ARIS.
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