适用行业
- 石油和天然气
服务
- 系统集成
客户
宾夕法尼亚西部能源信托基金
关于客户
Penn West Energy Trust (Penn West) 是加拿大最大的石油和天然气生产商之一。该公司位于阿尔伯塔省卡尔加里,利用并购在十年内将规模扩大到原来的十倍。
挑战
Penn West 需要一种基于前提的解决方案,该解决方案具有较低的总拥有成本和适应其扩展目标的灵活性。他们遗留的 Centrex 解决方案既昂贵又不灵活。
解决方案
该解决方案包括通信框架:UNIVERGE360,通信服务器:UNIVERGE SV7000 IP 电话服务器,远程节点:Survivable Remote Media Gateways (SRMG),联络中心环境:CallCenterWorX,系统管理:UNIVERGE MA4000 w/LDAP 集成和 NEC 经销商:WBM Office Systems (阿尔伯塔省卡尔加里)。软件组件 - CallCenterWorX:联络中心环境 - 带有 LDAP 集成的 UNIVERGE MA4000:系统管理 - WBM 办公系统:NEC 经销商
运营影响
数量效益
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