Twilio > 实例探究 > 高效的外拨电话:contactSPACE 和 Twilio 的成功案例

高效的外拨电话:contactSPACE 和 Twilio 的成功案例

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技术
  • 基础设施即服务 (IaaS) - 云数据库
  • 传感器 - 液位传感器
适用行业
  • 水泥
  • 金融与保险
用例
  • 时间敏感网络
关于客户
contactSPACE 支持大量且广泛的垂直行业,在非营利组织中拥有强大的影响力
挑战
高效拨打外线电话,不会打扰潜在客户
解决方案
contactSPACE 基于云的联络中心软件解决方案和 Twilio 的 API
运营影响
  • The partnership with Twilio has allowed contactSPACE to expand its contact centre software solution to other countries including the UK, Germany, other parts of Europe and Asia. This has saved the company both time and money in terms of deployment. The integration of Twilio’s APIs into contactSPACE’s software has given their customers a technology that is proven across hundreds of companies and thousands of users. The company has been able to help get organisations up and running with the touch of a button. Furthermore, the average talk time increased from 42 seconds to above one minute, all while simultaneously making fewer calls. This has led to better calls and better outcomes for contactSPACE and its customers.
数量效益
  • Deployed contact center in 2 days
  • 25% increase in talk time with less calls
  • 50 million calls made overall

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