技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 机器人 - 轮式机器人
适用行业
- 可再生能源
- 电信
适用功能
- 销售与市场营销
用例
- 对话机器人
- 时间敏感网络
关于客户
felix mobile 是澳大利亚仅使用 SIM 卡的电信品牌,提供简单的产品和易于使用的数字服务。它们经过碳中和认证,由可再生电力供电,旨在对环境产生积极影响。
挑战
felix mobile 进入了饱和的电信市场,并希望通过数字优先的客户服务方法来脱颖而出。
解决方案
felix mobile 与 Freshworks 合作实施 Freshdesk 全渠道,为客户提供无缝的全渠道体验,并将聊天平台与 felix 的应用程序集成。他们还利用机器人和人工智能来增强他们的支持框架。
运营影响
数量效益
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