公司规模
Large Corporate
地区
- America
国家
- United States
产品
- RelayRIDE
- PubNub
- Amazon Connect
- Amazon Polly
技术栈
- PubNub
- Amazon Web Services
- Lyft API
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
- 分析与建模 - 机器学习
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 医疗保健和医院
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
One Call is a leader in medical cost management for workers’ compensation. Delivering benefit management, from diagnostics, to physical therapy, to transportation and translation, One Call has revenue of over $1.6B/year, and 2,800 employees. SourceFuse builds custom, full-scale web and mobile SaaS products, and has deployed over 1000 apps and solutions since their founding in 2005. Transportation may seem like a relatively small subset of the overall healthcare landscape, but it can have a dramatic impact on medical costs. And that’s exactly what One Call, with SourceFuse, set out to solve by building RelayRIDE. RelayRIDE delivers safe and reliable healthcare transportation, featuring an Android/iOS app for patients, a realtime control dashboard for administrators, and direct integration with Lyft for drivers.
挑战
Healthcare transportation is an inefficient, archaic system. 3.6 million Americans miss medical appointments every year due to lack of reliable transportation. $6 billion is spent on healthcare-related transportation every year. Missed medical appointments cost the U.S. healthcare system more than $150 billion per year, and $10 billion of this is caused by avoidable transportation problems. One Call saw the problem with existing healthcare transportation solutions: a combination of patient, dispatcher, and contracted vehicle services manually communicating through a number of channels led to a massive number of missed rides, incorrect pick-up and drop-off locations, penalties, and fees. One Call knew that using emerging technologies, the entire experience could be streamlined to provide a more cost-effective and positive experience for patients.
解决方案
Realtime communication and functionality is the key to getting patients to their appointments on time. Every step of the way, patients, drivers, and administrators need to be kept up-to-date on what is happening and be immediately notified if anything changes. Realtime gives the agents the ability to take immediate corrective action if anything goes wrong and accurately confirms that the patient has arrived at their appointment. To build a reliable, realtime communication layer between each connected user, SourceFuse chose PubNub. PubNub’s realtime platform is mission-critical for delivering reliable communication across every application in the product. This includes sending push and in-app notifications, streaming geolocation data from the Lyft API to the control dashboard, keeping the status of all rides up-to-date and synced on the control dashboard, and tracking links via SMS. SourceFuse had tried open source solutions in the past for similar MVPs, but ran into issues with scaling and didn’t want to have to deal with the complexities of security for realtime messaging. From message encryption, to authentication, to provisioning – these security considerations require substantial development time to build and maintain, drawing resources away from the core functionality SourceFuse needed to deliver. In choosing PubNub, SourceFuse was confident that security was solved, which would open up bandwidth for innovation and improve the user experience itself.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.