用例
- 时间敏感网络
关于客户
Finsure 是澳大利亚发展最快的抵押贷款聚合商,拥有超过 1550 名经纪人的网络和超过 340 亿澳元的贷款账簿。这个由 80 名成员组成的团队依靠 Freshdesk 为抵押贷款经纪人提供日常支持。
挑战
Finsure 使用共享收件箱来响应经纪人的查询和请求,这导致他们的电子邮件客户端速度减慢并影响员工绩效。负责管理经纪人薪酬的佣金团队难以高效运作。他们需要一个可扩展的解决方案。
解决方案
Finsure 实施了 Freshdesk(一种客户服务帮助台解决方案)来取代共享收件箱。 Freshdesk 提供对话历史记录、责任和可定制的工作流程。该团队发现 Freshdesk 易于使用,并接受了新的工作方式。
运营影响
数量效益
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