技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 网络与连接 - 5G
适用行业
- 航天
- 零售
用例
- 现场人员安全管理
- 时间敏感网络
服务
- 云规划/设计/实施服务
关于客户
飞行中心旅游集团是全球最大的旅行社集团之一。 Flight Centre 总部位于澳大利亚布里斯班,其庞大的休闲和企业销售网络遍布全球,在 90 多个国家/地区开展业务。从最初的双层巴士起家,到如今拥有 30 个品牌和数千名企业客户,Flight Center 的目标是“为那些想要看到的人打开世界”。该公司使用 K2 Cloud 进行许多流程,包括人力资源审批、贷方票据、合同和差旅审批。随着 COVID-19 大流行袭击旅游业,Flight Center 能够快速推出与 COVID 相关的应用程序和表格,包括客户取消和工作场所安全应用程序。
挑战
Flight Center Travel Group 是全球最大的旅行社集团之一,在提高其业务部门和运营部门的生产力方面面临着挑战。该公司需要一个易于使用的工具来实现工作流程自动化。主要挑战之一是为其企业客户构建 HUB 站点的手动且耗时的过程。这些网站将旅客的个人资料存储在安全的环境中,包括常旅客信息、座位和膳食偏好、信用卡号和身份证件。该流程可能需要长达 16 周的时间来构建,并需要收集每个客户所在地区的每个法人实体的信息。这可能意味着 Flight Center 必须为一名客户手动创建数十个、数百个甚至上千个 HUB 站点。由于信息分布在电子表格、表单和第三方工具中,没有单一的事实来源,该公司在保持透明度和一致性方面遇到了困难。实施团队成员花费了太多时间来管理这个复杂的流程,而不是关注客户体验。
解决方案
Flight Center 采用 K2 Cloud 来简化和自动化人力资源审批、贷方票据、合同、差旅审批等。该公司还开发了 HUB Builds 应用程序,使客户能够比以往更快地上手。该应用程序旨在收集客户信息并使用 RPA 工具对其进行配置,然后该工具可以使用该数据自动构建这些网站。该解决方案不仅节省了时间,还提高了流程的透明度,使客户和实施团队之间能够更好地沟通。该公司还使用 K2 Cloud 快速推出与新冠肺炎相关的应用程序和表格,包括客户取消和工作场所安全应用程序。创建了内部客户取消表格,以简化请求并及时处理它们。该表格将信息反馈到内部票务系统中,该系统根据提交日期划分票证并分配截止日期。此外,健康检查应用程序旨在随时跟踪谁在其场所内并快速报告任何事件。
运营影响
数量效益
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