Twilio > 实例探究 > FLK It Over:通过 SMS 解决方案彻底改变房地产文档

FLK It Over:通过 SMS 解决方案彻底改变房地产文档

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技术
  • 网络与连接 - 5G
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 建筑物
  • 水泥
用例
  • 租赁金融自动化
关于客户
FLK it over 是一家小型房地产代理公司,由 Andrew Colagiuri 创立。他们在房地产行业工作了20年,并在自己的公司经历了快速的成长。 FLK it over 的创建是为了彻底改变房地产文件的审核方式以及最终以无缝、高效的方式签署的方式。
挑战
从历史上看,房地产经纪人和物业经理在其社区一定半径内监管住宅的能力受到限制。但当新的数字时代极大地改变了各行业在线开展业务的方式时,房地产机构能够扩大其足迹,管理比以往更多的房产。虽然这是一个巨大的商机,但它也意味着代理商现在面临着处理越来越多的客户信息,以及更多地处理繁琐的租赁协议,从而导致管理积压和内部周转延迟。
解决方案
FLK it over 提供了短信驱动的解决方案,可将流程缩减为几个步骤和几分钟。他们求助于 Twilio 来帮助构建 SMS 解决方案,该解决方案将提供代理和客户体验的积极方面,并实现房地产工作流程和流程的自动化。借助 Twilio 可编程消息传递,FLK it over 提供了一个基于 SMS 的平台,使房地产经纪人和物业经理能够完全跳过现场会议,并仍然通过简单且可扩展的解决方案提供积极的客户体验。
运营影响
  • The Twilio-powered SMS solution has significantly reduced the average turnaround time on fully signed lease agreements and renewals from hours or potentially days down to two-three minutes. This has allowed agencies and management companies to scale up their businesses without having to hire additional staff. The simplified processes have freed up two to four hours a week per agent or property manager, which they can now use to work on additional properties and grow their business faster. Furthermore, because FLK it over’s platform is cloud-based, agents can do their job remotely anytime, anywhere. When the pandemic struck, forcing many businesses to switch to digital means of business, FLK it over was already providing advanced digital solutions powered by Twilio Programmable Messaging.
数量效益
  • 210% growth year-on-year
  • 75% increase in response rate
  • 14,000 documents sent out for review and signatures via FLK it over every month

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