Freshworks > 实例探究 > Freshdesk 帮助肉桂酒店及度假村加快查询响应速度并增加收入

Freshdesk 帮助肉桂酒店及度假村加快查询响应速度并增加收入

技术

关于客户

肉桂酒店及度假村 (Cinnamon Hotels & Resorts) 是一家多元化连锁酒店，在斯里兰卡和马尔代夫拥有 15 家酒店和度假村。他们以创造富有灵感的酒店体验并以其奢华体验的声誉吸引外国游客而自豪。

挑战

希拉蒙酒店及度假村面临着无法及时回复在线查询的挑战，这影响了他们赢得潜在客户的机会。

解决方案

Cinnamon 实施了 Freshdesk（一个集中式平台），以建立面向客户的查询门户和统一的团队来回答查询。 Freshdesk 的智能分配规则确保每个查询都到达正确的代理，以获得快速、合格的响应。

运营影响

The implementation of Freshdesk has significantly improved Cinnamon Hotels & Resorts' operational efficiency. The platform has enabled the company to respond to queries twice as fast, turning online enquiries into a revenue growth engine. Furthermore, Freshdesk’s reports generate rich insights about Cinnamon’s potential customers, like the seasons they are most interested to travel during, the kind of activities that interest them, and the facilities they expect in a hotel. These data-backed insights have allowed Cinnamon to surpass expectations and offer magical holidays with unforgettable memories. With Freshdesk, Cinnamon Hotels & Resorts continues to welcome an ever-growing number of tourists from around the world.

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