使用 Freshdesk 提高客户支持和效率：ESS 案例研究
技术
- 网络与连接 - 网关
适用行业
- 城市与自治市
- 教育
适用功能
- 人力资源
- 销售与市场营销
用例
- 智能包装
- 时间敏感网络
服务
- 系统集成
关于客户
ESS 是一个将学区与合格教育工作者联系起来的组织。他们拥有 700 多个学区和 80,000 名教育工作者作为客户。
挑战
ESS 面临着共享收件箱系统、缺乏分配系统、客户支持不一致以及没有对座席绩效的报告或洞察等挑战。
解决方案
ESS 实施 Freshdesk 来改善客户支持。 Freshdesk 提供了更高的性能可视性、用于无缝对话的完整客户上下文、智能票证分配以及统一的支持系统。它还减少了响应时间，每月处理 35,000 张票证。
运营影响
数量效益
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Barcelona’s heavy traffic and its associated high levels of pollution were the primary factors that motivated some companies and universities to work on strategies for improving traffic in the city centre. Bitcarrier is one of the technologies involved in the In4Mo Project, whose main objective is to develop the applications that form the core of smart mobility, one of the fundamental pillars of the smart city concept.
