技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 运输
适用功能
- 物流运输
客户
法航-荷航
关于客户
挑战
作为欧洲第二大航空公司,法航荷航希望利用最新的技术创新来帮助提升其众多乘客的用户体验,并在新飞机加入公司不断扩大的机队时为其提供支持。 Tata Communications 的全球网络能够提供帮助。
法航荷航的业务需要最新的组织范围内的数字化转型。虽然目前的客户希望乘坐下一代飞机,但法航荷航知道它还需要扩展到新兴市场并充分利用为其开放的全球旅行机会。
挑战在于,法荷航的技术基础设施需要改进以增强乘客体验,还需要集成云服务和新应用程序以支持来自下一代飞机的大量数据。
解决方案
为了帮助法航荷航满足其不断增长的全球业务的需求,Tata Communications 实施了一项多协议标签交换 (MPLS) 服务,该服务具有灵活性,可连接到中东、非洲和亚太地区的 170 个站点。
Tata Communications 解决方案的优势在于,该企业拥有一个能够推出超高速智能网络的大型网络,该网络能够为法荷航的关键任务系统提供动力,包括旅客登记、航班运营和离港控制应用程序,同时还提供足够的面向未来的能力,使业务能够轻松扩展到新兴市场。
收集的数据
Connectivity Status, Customer Satisfaction Score, Departure Time, Operation Performance, Passenger service
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