Government 4.0 Digitalizing Administrative Processes
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- webMethods Integration Platform
- Software AG Digital Business Platform
- Adabas database
技术栈
- Enterprise Service Bus (ESB)
- Service-oriented architecture
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
适用功能
- 人力资源
- 商业运营
用例
- 数字孪生
- 过程控制与优化
服务
- 系统集成
- 软件设计与工程服务
关于客户
The State Office for Salaries and Pensions is located in Germany and is responsible for paying more than 400,000 civil servants their wages, family allowance, and contributions toward medical expenses. In addition to paying both active and retired employees of the state, the agency also covers travel and moving expenses for many departments in the state government, as well as paying compensation to victims of National Socialist persecution. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year.
挑战
The State Office for Salaries and Pensions in Germany was facing a growing demand for online services and the need to integrate modern IT systems into mainframe applications. The agency was also looking to digitalize all administrative processes in the long term. The agency handles around 1 million applications for financial assistance annually, totaling more than €1 billion per year. The past decade has seen a growing trend in public administration toward customer-friendly web portals and decentralized applications. The agency was looking to expand webMethods into a central hub for all its applications.
解决方案
The agency implemented the webMethods Integration Platform and the Software AG Digital Business Platform. These platforms allowed the agency to connect the digital and physical worlds, making all of its multi-level processes based on Adabas mainframe applications more efficient. All state employees can now access important documents via a user-friendly customer portal, as well as apply for financial assistance or reimbursement for their travel costs. The agency's IT infrastructure is built on the foundations of an Adabas database. Clients can access the system using modern and user-friendly web-based applications. The agency also implemented the webMethods Enterprise Service Bus (ESB) that now forms part of the Digital Business Platform as the hub for all its applications.
运营影响
数量效益
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