Hanes Property Management 通过 AppFolio 在线支付简化租金收取
适用行业
- 建筑物
- 金融与保险
适用功能
- 设施管理
用例
- 库存管理
- 时间敏感网络
关于客户
Hanes Properties 是一家家族拥有和经营的物业管理公司，成立于 1969 年。该公司管理着文图拉县、洛杉矶县和河滨县的 500 多个单位。 Hanes Properties 以其员工专业精神、工艺质量和居民满意度而闻名。该公司之前使用 Yardi 进行物业管理，但在收取租金方面面临重大挑战，特别是在租金周期间。该过程是手动的，每个属性都是单独处理的，导致缺乏透明度和组织问题。
挑战
Hanes Properties 是一家成立于 1969 年的家族物业管理公司，其租金收取流程面临着重大挑战。他们使用的是物业管理软件 Yardi，但他们所有六个物业地点的租金周仍然很混乱。租金是手工收取的，每个房产都是单独处理的，导致房产之间缺乏透明度。这导致了数小时的额外工作和重大的组织问题。管理层必须花费大量时间来处理逾期租金检查和其他相关问题。纸质租金支票必须手动收集并输入系统，然后传回公司办公室。平均每月有 7 至 12 份逾期租金通知。
解决方案
Hanes Properties 决定改用 AppFolio，这是一款物业管理软件，使他们能够将所有物业统一在一个管理范围内，并提高总部和现场所有管理人员的透明度。他们实施了 AppFolio Online Payments，六个月内，50% 的居民使用电子租金支付方式支付租金。 Hanes Properties 实施了一项奖励计划，在线按时支付租金的居民将参与抽签，获得 12 月份的免租优惠。这导致在线支付采用率显着增加。借助 AppFolio，所有在线租金支付都会自动同步并集中在公司办公室，从而节省不必要的手动工作时间。居民还喜欢在家中舒适地在线支付租金的便利。
运营影响
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