HMRC Saves £126 Million & Improves the Customer Experience
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- webMethods
- Tamino XML server
技术栈
- XML
- Internet technologies
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
- 监管合规监控
服务
- 系统集成
- 软件设计与工程服务
关于客户
HMRC, the U.K. tax collecting authority, was formed in 2005, following the merger of the Inland Revenue and HM Customs and Excise Departments. The authority exists to ensure money is available to fund the U.K.’s public services and helps families and individuals by providing targeted financial support. HMRC is committed to making citizens and businesses feel the tax system is simple for them to deal with and applied even-handedly. Being seen as a highly professional and efficient organization is central to this.
挑战
HM Revenue and Customs (HMRC) started to develop its digital delivery channels during the past decade. HMRC became the first customer for the Government Gateway, a system that provides the pan-government building blocks for secure and efficient transactions. As the number of digital services and transactions at HMRC grew, it became apparent HMRC’s interface to the Government Gateway (known as DIS) needed to be more resilient and accompanied by more responsive support services.
解决方案
Software AG, working with partners Fujitsu and Capgemini, replaced the HMRC legacy Microsoft® DIS environment with a far more scalable, resilient and responsive solution. Based on the webMethods suite of technologies, including process intelligence and the Tamino XML server, it has supported the rapid growth of digital service delivery at HMRC since 2005. HMRC’s IT services are provided by Aspire, an innovative transformation contract that is now a model for transformational outsourcing. Aspire stands for Acquiring Strategic Partners for the Inland Revenue contact. Software AG’s solution forms part of what the Aspire contract delivers for HMRC.
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