张伯伦 MyQ 车库的家庭意识
技术
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- 设备与机械
客户
管家
关于客户
张伯伦是世界上最大的车库开门器制造商。该公司以多个品牌和渠道销售其产品，在 DIY 和专业安装方面都很受欢迎。
挑战
在对房主进行深入的市场调查后，张伯伦确认了一个影响绝大多数客户的常见可用性问题：“掉头问题”。离开家几分钟后，大多数车库门开启器所有者都会担心他们是否关闭了车库门。许多房主实际上会掉头开车回家只是为了仔细检查。为了改善消费者对其产品的用户体验，张伯伦的联网车库门开启器项目应运而生。张伯伦现在将他们的联网车库开门器作为一种“安心”的购买方式推销，并报告说他们的客户平均每周打开该应用程序四次。
解决方案
张伯伦正在将 Arrayent Connect 平台用于市场上第一个也是最有价值的联网车库开门器之一。 Chamberlain MyQ Garage 能够就开门和故障向房主发出警报，它使用免费的应用程序（适用于 Android 和 iOS），使客户能够从世界任何地方远程控制他们的车库开门器。 Arrayent Connect 平台使张伯伦能够在其整个车库门开启器系列中建立完整的连接性，并使房主能够与其他车库门制造商一起使用张伯伦应用程序。了解房主车库门的状态所带来的安全和安心为房主提供了巨大的价值，并实现了更安全、更安全的家庭环境。
运营影响
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