How Sweet IT Is: Bon Appetit Bakery Speeds Deliveries and Cuts Costs Using Honeywell Mobile Computing and Printing Solutions
公司规模
Large Corporate
地区
- America
国家
- United States
- Canada
- Mexico
产品
- Honeywell Mobile Computers
- Honeywell Mobile Printers
- Honeywell Repair Services
技术栈
- Mobile Computing
- Mobile Printing
- Enterprise Resource Planning (ERP)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 食品与饮料
- 零售
适用功能
- 物流运输
- 仓库和库存管理
用例
- 车队管理
- 库存管理
- 预测性维护
服务
- 系统集成
- 硬件设计与工程服务
- 软件设计与工程服务
关于客户
Bon Appetit Bakery is a wholesale manufacturing facility based in California, specializing in the production and distribution of gourmet baking products such as Danish pastries, cakes, muffins, and other fine gourmet items. The company serves the retail and convenience store industry across the United States, Canada, and Mexico. With a network of 400 delivery drivers, Bon Appetit Bakery is committed to providing top-quality products and efficient delivery services to its customers. The company has an existing internal software and enterprise resource planning (ERP) system to manage its operations.
挑战
Bon Appetit Bakery faced significant challenges with their existing consumer-grade personal digital assistants (PDAs) used by their 400 delivery drivers. The demanding delivery environment led to nearly 5% of their PDAs needing repair or replacement every week, resulting in about 1,000 costly concerns annually. This frequent need for repairs and replacements was not only financially burdensome but also time-consuming, as the repair or replacement process took a two-week turnaround. Bon Appetit recognized the need for a more rugged and innovative hardware technology that could withstand the rigors of the delivery environment and support future growth.
解决方案
To address their challenges, Bon Appetit Bakery partnered with a field mobility solutions provider to implement a hardware solution that would seamlessly integrate with their existing software and ERP system. After testing multiple devices, they selected Honeywell mobile computers and printers. The Honeywell mobile computers enable each distribution driver to identify the items to load into their truck and provide the delivery route for the day. At each destination, the driver uses the mobile computer to enter the quantity of each product being delivered. The Honeywell mobile printer then prints a pre-invoice for review, ensuring the delivery is correct. The store manager can accept the delivery by signing the invoice directly on the mobile computer's touchscreen display. To complete the delivery, the driver prints a signature copy invoice for the customer before proceeding to the next destination. The Honeywell solution offered the capabilities Bon Appetit needed, including long battery life and a rugged design that could withstand the rough handling by their distributors. Additionally, the Honeywell Repair Services package reduced the repair turnaround time from two weeks to two business days.
运营影响
数量效益
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