用于改善客户体验的 IIoT 解决方案
技术
- 网络与连接 - 路由器和网桥
- 网络与连接 - 无线局域网
适用行业
- 建筑物
客户
未公开
关于客户
一个主题公园
挑战
主题公园一直在寻找增强客户体验的方法，而减少景点和餐饮服务店的等待时间是关键问题之一。跟踪和分析访客行为可能会让管理层解决这个问题。第一步是让分析软件查看高级门票销售、天气预报和以前的出勤记录等信息，以帮助管理层提前几天做出人员配备决策。收集和分析数据还可以改善日常运营。如果配备了正确类型的信息，控制中心可以就人力资源的放置位置做出明智的决定。如果水上游乐设施的队伍太长，管理层可以增加工作人员并推出更多船只。如果餐饮服务站的队伍太长，管理层可以派出装扮好的角色来分发菜单并招待客人，从而减少等待的痛苦。为了跟踪游客的位置和他们在做什么，公园管理人员需要从监控摄像头、餐饮服务收银机和售票机等设备收集数据。但该计划还需要将其中一些设备放置在挖沟和安装新电缆连接既具有破坏性又昂贵的地方。
解决方案
B+B 的一位增值经销商为公园运营商提供了 B+B Spectre 蜂窝路由器，该路由器可以为局域网和个人设备提供无线蜂窝互联网连接。凭借多个内置硬件接口，蜂窝路由器能够聚合不同的协议和技术，包括 Wi-Fi、以太网、RS232/422/485 甚至 Modbus，从而几乎可以为任何数据网络设备提供无线连接。路由器为视频应用提供了充足的带宽，这对主题公园来说尤其有价值。无需有线数据连接，新设备几乎可以放置在任何地方，并且可以在交付的同一天投入使用。
收集的数据
Human Behavior, Operation Performance, Visitor Volume, Visitors Attendance Records, Weather
运营影响
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