Camunda > 实例探究 > 通过流程自动化改善客户体验和合规性

通过流程自动化改善客户体验和合规性

Camunda Logo
技术
  • 分析与建模 - 过程分析
  • 网络安全和隐私 - 安全合规
适用行业
  • 建筑物
  • 金融与保险
适用功能
  • 采购
  • 质量保证
用例
  • 租赁金融自动化
  • 时间敏感网络
服务
  • 测试与认证
关于客户
日德兰银行是丹麦最大的银行之一,为超过 600,000 名客户提供服务。他们希望通过自动化和简化业务流程来提高客户满意度,同时遵守严格的国际法规。
挑战
Jyske Bank 面临着遵守反洗钱法规和欺诈预防实践,同时为客户提供顺畅的用户体验的挑战。 “了解你的客户”流程为客户创建了额外的步骤和任务,削弱了他们的体验,并为员工带来了额外的管理工作。
解决方案
Jyske Bank 使用 Camunda 实施流程自动化来协调“了解您的客户”流程。客户能够通过自助服务渠道提供必要的信息,并将数据定向到相关员工进行高效处理。 Camunda 使 Jyske Bank 能够精确地建模、设计和协调流程的每个步骤,适应各种客户响应并确保遵守国际法规。
运营影响
  • The implementation of Camunda has significantly improved the customer experience at Jyske Bank. The process has become much more efficient for the employees, automating tasks that were previously manual and freeing them from keeping track of the processes. The bank has gained full control and transparency for each response. The platform renders external reports, lists or spreadsheets unnecessary as everything is stored and handled within the process. The bank has also gained visibility into process performance, with management kept up-to-date on progress at all times. The information from the Know Your Customer process is used to plan the resources involved in verifying the gathered data. The bank is now planning to expand the process to gather information on ‘advanced clients’, such as corporate entities.

数量效益
  • Efficient handling of user tasks and automatic updates in relevant back-office systems

  • Up-to-date view on the process performance

  • Employees save up to 80% of the time previously spent on manual tasks

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

相关案例.

联系我们

欢迎与我们交流!
* Required
* Required
* Required
* Invalid email address
提交此表单,即表示您同意 IoT ONE 可以与您联系并分享洞察和营销信息。
不,谢谢,我不想收到来自 IoT ONE 的任何营销电子邮件。
提交

感谢您的信息!
我们会很快与你取得联系。