技术
- 应用基础设施与中间件 - 中间件、SDK 和库
- 网络与连接 - 射频识别
适用行业
- 消费品
- 电信
适用功能
- 设施管理
- 质量保证
用例
- 边缘计算与边缘智能
- 库存管理
服务
- 系统集成
关于客户
Katz Media Group 是美国最大的媒体代理公司,通过广播、电视、音频/视频流和播客为广告商和代理商提供接触超过 2 亿活跃消费者的机会。它由三个部门组成:Katz Radio Group、Katz Television Group 和 Katz Digital。
挑战
Katz Media Group 面临着非用户友好的遗留平台、知识孤岛以及缺乏统一 ITSM 流程和服务 SLA 的挑战。
解决方案
Katz 实施了 Freshworks 的 ITSM 套件 Freshservice,以改进 IT 服务管理、服务交付和 IT 支持。该解决方案因其易用性、灵活性、可扩展性和成本效益而被选中。
运营影响
数量效益
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