转变客户服务：Freshdesk 如何帮助 Koti Puhtaaksi 成为芬兰最大的清洁公司
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 中间件、SDK 和库
适用行业
- 教育
适用功能
- 销售与市场营销
用例
- 供应链可见性(SCV)
- 时间敏感网络
服务
- 系统集成
- 培训
关于客户
Koti Puhtaaksi 是芬兰一家充满活力的家族经营清洁公司，拥有 300 多名专业清洁工。该公司的目标是成为芬兰最大的清洁公司，专注于创新的清洁解决方案和无与伦比的客户服务。
挑战
Koti Puhtaaksi 面临着缺乏资源规划详细分析以及对客户历史记录缺乏单一视角的挑战。
解决方案
该公司实施 Freshdesk 作为其客户服务解决方案，该解决方案在分析报告上提供趋势线以预测未来需求，并将所有支持渠道集成到单一事实来源中。
运营影响
数量效益
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