拉筹伯大学基础设施和运营部门通过 Nintex Promapp 获得三重 ISO 认证
技术
- 分析与建模 - 过程分析
适用行业
- 水泥
- 教育
适用功能
- 质量保证
用例
- 施工管理
- 智慧校园
服务
- 测试与认证
关于客户
拉筹伯大学是一所位于澳大利亚的多校区公立研究型大学。它拥有超过 39,000 名学生，就读于维多利亚州和澳大利亚悉尼的 7 个校区；以及许多国际国家。拉筹伯大学成立于 1964 年，其旗舰校区位于澳大利亚墨尔本。拉筹伯大学基础设施和运营部门是致力于获得三项 ISO 认证的部门。
挑战
拉筹伯大学的基础设施和运营部门面临着同时获得三项 ISO 认证的艰巨任务。这些认证虽然为组织增加了巨大的价值，但由于建立和记录流程的广泛要求而很难获得。该团队同时致力于三项标准认证，这增加了一层复杂性，因为他们在开发流程时需要考虑质量、安全和环境可持续性。该过程涉及与众多主题专家合作来更新和记录流程。由于许多相关人员不熟悉流程图或 ISO 要求，这一事实进一步加剧了这一挑战。
解决方案
拉筹伯大学基础设施和运营部门的团队求助于流程管理工具 Nintex Promapp 来帮助他们实现目标。该工具的简单性使团队能够轻松上手并积极致力于实现三项 ISO 标准的艰巨任务。 Nintex Promapp 使流程映射变得简单，并让人们对正确捕获流程充满信心。这是拉筹伯流程管理成功的关键因素，因为涉及的人员数量巨大，其中许多人不熟悉流程映射或 ISO 要求。该工具还提供了对映射流程提供反馈的能力，这支持了组织对持续改进的承诺。该工具的迷你模式功能也产生了积极的影响，可以轻松地与承包商共享流程，以便他们准确地了解对他们的期望。
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