适用行业
- 电子商务
用例
- 供应链可见性(SCV)
- 时间敏感网络
服务
- 系统集成
关于客户
Logisfashion 是一家跨国物流运营商,专门从事时尚行业和电子商务的内部物流。他们为全球领先品牌提供服务,并在全球设有 22 个运营中心。
挑战
Logisfashion 需要一个统一的系统来捕获事件、识别问题并从一个平台启动更改。他们希望简化 IT 流程并改进工作负载规划和流程一致性。
解决方案
Logisfashion 实施了 Freshservice,这是一种符合 ITIL 的解决方案,提供易于部署、强大的 ITSM 解决方案、更短的解决时间、工作流程自动化以及实时报告和分析。 Freshservice 提供了流程一致性、可视性和简化的 IT 流程,允许代理将事件与问题联系起来并在系统内启动更改。
运营影响
数量效益
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