Lufthansa Process Guide App
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- ARIS Business Process Analysis Platform
- ARIS Mobile Access
技术栈
- ARIS Mobile
- QR Code Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Employee Satisfaction
技术
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 物流运输
- 质量保证
用例
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
The Lufthansa Group is a global aviation company with a total of 540 subsidiaries and equity investments. In the 2015 financial year, the group‘s business segments included the passage airline group, logistics, maintenance repair overhaul and catering. Nearly all group companies occupy a leading position in their respective markets, including Lufthansa Cargo, the Lufthansa Group’s logistics service provider. Lufthansa Cargo employs 4,600 people worldwide and moves about 1.6 million tons of cargo and mail per day. The company operates in the transport and logistics industry.
挑战
Lufthansa Cargo, a subsidiary of the Lufthansa Group, was facing challenges in training its diverse workforce. The company employs people of many different nationalities with a wide range of language skills, and each process requires meticulous compliance with predefined procedures. Forwarding agents must be trained thoroughly, irrespective of the high rate of employee turnover. The company was looking for a solution to simplify the descriptions of complex processes and all delivery methods, provide language-independent information about processes, and gain broader acceptance among staff. The company also wanted to improve the transparency of its processes and workflows for employees.
解决方案
The Lufthansa Group decided to use the ARIS platform to improve the transparency of its processes and workflows for employees. The company's Business Process Management (BPM) division developed an in-house process guide app for the Lufthansa Cargo subsidiary based on ARIS Mobile. The app was designed to improve cargo staff’s satisfaction with the company’s processes and solve issues such as overly complex content and language barriers. The app was accessed via a QR code at each work station, providing employees with access to the specific processes that must be executed at that station. A brief explanation of the processes including a contact person was provided, along with links to tutorial videos and photos. The company also involved employees in the creation of the app, inviting them to describe their respective work station and film their processes.
运营影响
数量效益
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