用例
- 远程协作
客户
特立独行的电影制作公司
关于客户
一家位于布莱顿的广播电影和视频制作公司,为广泛的客户编写、拍摄和编辑宣传视频。
挑战
当我们第一次见到 Maverik Motion Picture Productions 的团队时,它由 5 名全职员工组成。与许多企业一样,他们在一个中央办公室工作,并在他们之间共享一部手机。随着公司的发展,这开始成为问题,并且由于业务的性质,团队的每个成员都在现场与客户一起花费大量时间。这使得每个团队成员都真正需要能够使用他们的手机远程工作。企业中心办公室被租用,这意味着永久解决方案的想法不合适,因为他们可能需要在不久的将来扩大或搬迁。
解决方案
我们为 Maverik 电影提供了 VoIP 解决方案,该解决方案提供了许多有用的功能来改善他们的业务通信。
首先,每个团队成员都获得了一部新的 VoIP 手机,可以在世界任何地方使用,只要有互联网连接,它将作为他们的工作电话。任何拨打和接听的电话,无论位置如何,都将使用公司电话号码,而不是个人手机号码。这意味着,当员工与各自的客户都在现场时,公司号码的来电现在可以自动定向到一系列不同的分机,直到有人可以接听电话。电话也可以轻松地在员工之间转移,就像他们在同一个办公室一样。
该系统根据他们的个人需求进行了编程和定制,因此它可以在一天中的不同时间路由到不同的分机和电话,并且可以通过在线仪表板轻松修改。
收集的数据
Communication Performance, Customer Satisfaction Score, Number Of Connected Devices
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