Model Processes for Enterprising Bank
公司规模
Large Corporate
地区
- Asia
国家
- Turkey
产品
- ARIS Architect & Designer
- ARIS Connect
技术栈
- ARIS
- Microsoft Visio
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
用例
- 监管合规监控
- 过程控制与优化
服务
- 软件设计与工程服务
- 系统集成
关于客户
Fibabanka A.Ş. is a private bank in Turkey. It was established through the acquisition of the Turkish arm of Millennium Banco Comercial Português by the prominent businessman Hüsnü Özyeğin’s Fiba Group, in 2010. As of January 2018, Fibabanka provides a wide range of financial services to its corporate, commercial, SME, retail, agricultural and private banking customers with 1,664 employees through a distribution network of 81 branches in 21 cities, ATMs, call center, internet and mobile banking platforms. The bank has ambitious growth targets and is dealing with disruption within the banking industry.
挑战
Fibabanka, a private bank in Turkey, was facing several challenges. The bank had ambitious growth targets and was dealing with disruption within the banking industry. Regulatory pressure was also increasing, with the Banking Regulation and Supervision Authority pushing banks to create process flowcharts. Fibabanka was using Microsoft Visio, which was not fit for purpose as it didn't link processes, create a process library, or attach duration information or definitions. The bank needed to apply its digital ambitions to its internal landscape to meet these challenges.
解决方案
Fibabanka decided to use ARIS Architect & Designer from Software AG to meet its challenges. The bank implemented ARIS onto its servers with the help of local partner, Consulta. The Business Process Management (BPM) team at Fibabanka now uses ARIS Connect to publish newly modeled processes collaboratively. The bank has also improved communication between business and IT departments, who all speak the same process language. In fact, process literacy has surged across the bank because everyone uses ARIS. Even bank tellers refer to ARIS models for everyday activities like opening a new bank account.
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