MuleSoft powers digital delivery of over 800 state government services for New South Wales
公司规模
Large Corporate
地区
- Pacific
国家
- Australia
产品
- MuleSoft's Anypoint Platform
- Salesforce
技术栈
- API-led connectivity
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 过程控制与优化
- 实时定位系统 (RTLS)
服务
- 系统集成
关于客户
Service New South Wales (NSW) is an award-winning government initiative delivering services to citizens, including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops. The initiative was conceived as a 'one-stop-shop' for citizens needing to interact with state government departments. By consolidating and digitizing service delivery, the New South Wales government aimed to reduce service delivery spend while improving access for citizens. Since the agency's establishment in 2013, citizen response has been positive.
挑战
Service NSW, a government initiative in New South Wales, Australia, was conceived as a 'one-stop-shop' for citizens needing to interact with state government departments. However, executing on the program's broad vision provided a thorny challenge for the organisation's IT team. Delivering new digital services required that manual back-end processes be automated; doing so required access to data spanning over 40 government departments and agencies. The sensitive nature of the data involved made security an imperative, complicating things further. Recognizing the need for a connectivity platform that could not only handle complex data integration, but also orchestrate, expose, and govern data access through APIs, Service NSW adopted MuleSoft's Anypoint Platform to anchor the program.
解决方案
Service NSW adopted MuleSoft's Anypoint Platform to anchor the program. Powering Service NSW required that data be exposed from legacy systems across over 40 government departments and agencies in a manner that didn't risk compromising any of these systems. In response to these challenges, Service NSW decided to adopt Salesforce as the front end for the agency, and to leverage APIs to expose data from legacy systems to Salesforce in a scalable manner. Afterward, they looked to identify a partner to help them realize this vision. Service NSW's challenges extended beyond connecting internal and external systems. Since they had no control of the systems or processes used outside their agency, they needed an architecture that would be flexible to external change. API-led connectivity provided them with a way to achieve this flexibility.
运营影响
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