QlikView business intelligence advances 150-year tradition at Robinsons Group
公司规模
Large Corporate
地区
- Asia
国家
- Malaysia
- Singapore
产品
- QlikView
技术栈
- ERP
- POS
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 分析与建模 - 实时分析
适用行业
- 零售
适用功能
- 销售与市场营销
用例
- 库存管理
- 供应链可见性(SCV)
服务
- 系统集成
关于客户
Robinsons Group (Robinson and Company, Limited) operates 16 upscale retail stores in Singapore and two in Malaysia. The company is the parent of Robinsons and John Little, and the Singapore and Malaysia franchise holder for global retailer Marks & Spencer. In business for almost 150 years – longer than any large retailer in Singapore – Robinsons Group clearly has proven its formula for long term success. Specifically, Robinsons Group stores provide high quality products representing the best-value for money in attractive retail environments, levels of service that exceed customers’ expectations, and a collaborative working environment for employees to achieve their full potential.
挑战
Robinsons Group, a leading upscale retailer operating 18 retail stores in Singapore and Malaysia, faced several challenges. They needed to reduce paper reporting to speed operational decisions and actions at the store level. They also needed to implement an easy-to-use business intelligence system that employees could use effectively with very little training. Furthermore, they wanted to develop at-a-glance digital views of business and operational performance. The company was looking for a solution that could provide faster access to more actionable data leading to smarter, timelier decisions. They also wanted to decrease their reliance on clumsy paper reports and increase efficiency when working with data, creating reports, and sharing information.
解决方案
Robinsons Group deployed QlikView to 300 users across five functional areas at 18 retail stores throughout Singapore and Malaysia. Robinsons Group now analyzes store profitability, inventory turns, and consumer behavior/purchase trends to improve merchandising. With QlikView Server (64-bit), Robinsons Group immediately leveraged the invaluable data that was locked in various data sources including point-of-sale systems to achieve a real-time view of operational performance – and they now access this information 50 % faster than ever before. The initial applications with QlikView introduced operational summary and detailed productivity dashboards – pulling data from the company’s ERP and POS systems – to provide at-a-glance views of company performance for various merchandise hierarchies and time dimensions.
运营影响
数量效益
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