Re-Engineered Business Processes Improve Internal Control Auditing
公司规模
Large Corporate
地区
- Europe
国家
- Italy
产品
- ARIS Architect
- ARIS Publisher
- ARIS Risk & Compliance Manager
技术栈
- ARIS platform
- ARIS workflow engine
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
- 质量保证
用例
- 监管合规监控
- 过程控制与优化
服务
- 系统集成
- 软件设计与工程服务
关于客户
Poste Italiane (Italian Post Office) is among the largest postal operators in Europe and Italy’s leading operator of postal services. The company has evolved to meet the expanding needs of its customers, which include private citizens, companies and the government. As a result, Poste Italiane also operates as an express courier, a bank and an insurance company. Recently mobile communications services were added to Poste Italiane’s diverse product portfolio. The company operates across many lines of business, including postal, banking, insurance and financial services. As a result, this diverse enterprise is subject to many different laws and regulations. The company is also widespread with 154,000 employees in 14,000 offices and 16 subsidiaries.
挑战
Poste Italiane operates across many lines of business, including postal, banking, insurance and financial services. As a result, this diverse enterprise is subject to many different laws and regulations. The company is also widespread with 154,000 employees in 14,000 offices and 16 subsidiaries. This is why a traditional audit approach based on simple testing for each subsidiary or location simply wouldn’t work. As a diverse enterprise, Poste Italiane has to comply with a wide range of laws and regulations issued by the European Union, the Italian Parliament and other authorities. Because of these different regulations— combined with the company’s dispersed structure—Poste Italiane was unable to use a traditional audit procedure based on testing. Instead, Poste Italiane opted for an integrated and methodical approach focused on control design and system reliability.
解决方案
Poste Italiane took a process-driven approach to Governance, Risk & Compliance (GRC). First, the company evaluated its internal control system from an architectural point of view and then used it as a modeling system for business processes, risks and controls. Poste Italiane turned to ARIS to model internal control processes, share results with key stakeholders and test controls to assure compliance. IDS Scheer Consulting helped Poste Italiane adapt the platform to its unique methodology and systems. ARIS became the central repository for all audit compliance information. First, the company used ARIS Architect to describe process activities and model internal control processes. Then, risks and controls were mapped into the process structure. This way, Poste Italiane was able to identify control strengths and weaknesses. Poste Italiane then used ARIS Publisher to share the information with internal stakeholders. Testing via ARIS Risk & Compliance Manager helped measure the operating effectiveness of controls as well as to follow up with audit reports. Poste Italiane was able to combine all results into a single corporate view.
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