无缝协作和知识共享：阿德莱德市议会在 Freshservice 方面取得的成功
技术
- 网络与连接 - 5G
- 机器人 - 协作机器人
适用行业
- 水泥
- 城市与自治市
适用功能
- 物流运输
- 采购
用例
- 施工管理
- 基础设施检查
服务
- 系统集成
关于客户
查尔斯特市、马里恩市和阿德莱德恩菲尔德港这三个市议会建立了合作伙伴关系，为各自的社区执行项目。这些委员会的 IT 团队负责确保项目的无缝执行和交付。
挑战
阿德莱德的三个市议会面临着议会之间缺乏整合、跨团队沟通效率低下以及遗留 IT 服务台老化等挑战。
解决方案
这些委员会实施了 Freshservice（一种 ITSM 软件），以实现 IT 服务台设置的现代化并促进协作。 Freshservice 为员工提供了一个简单的界面，通过自动化和自助服务选项减少了代理工作量，并实现了跨理事会协作。
运营影响
数量效益
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