SEM implements a platform of management by objectives with QlikView
公司规模
Large Corporate
地区
- Europe
国家
- Spain
产品
- QlikView
技术栈
- Oracle
- SQL Server
- Excel
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Digital Expertise
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
服务
- 数据科学服务
关于客户
The Sistema de Emergencias Médicas (SEM) is a public enterprise within the Health Department assigned to the Servicio Catalán de la Salud (Health Department of Catalonia). It is responsible for handling outpatient casualties and emergencies as well as emergency medical transport via the emergency number. In the past year alone it has dealt with over four million calls. As part of its strategy for continuing improvement, the SEM decided to develop a system to increase actual speed and efficiency ratios in its service to the public. The system required a tool that would support the development of management control methodologies and, specifically, enable scorecard implementation across an organisation employing 701 staff and 3,720 associates with an annual budget of €245.7 million.
挑战
The Sistema de Emergencias Médicas (SEM) is a public enterprise within the Health Department assigned to the Servicio Catalán de la Salud (Health Department of Catalonia). It is responsible for handling outpatient casualties and emergencies as well as emergency medical transport via the emergency number. In the past year alone it has dealt with over four million calls. As part of its strategy for continuing improvement, the SEM decided to develop a system to increase actual speed and efficiency ratios in its service to the public. The system required a tool that would support the development of management control methodologies and, specifically, enable scorecard implementation across an organisation employing 701 staff and 3,720 associates with an annual budget of €245.7 million.
解决方案
When evaluating the different tools on the market, the SEM was looking for a platform enabling easy creation of healthcare, finance and human resources indicators. Also the tool needed to facilitate integration of data from diverse sources and present them in a user-friendly environment, as well as being intuitive to use and accessible via a web interface. The solution put forward by Pragma Solucions, a QlikTech partner, was based on using QlikView to create five scorecards. The first handles healthcare support, supplying indicators of clinical management, healthcare coordination and health information to the public. The second scorecard provides internal support by way of indicators of income, expenses, results and cashflow. The third enables the SEM to optimise management of strategy and organisation orientated to people, internal training and personalised care. The fourth scorecard enables analysis and improvement of territorial structure. The last scorecard supplies territorial managers with indicators of demand volume and service provision times, enabling management to carry out more individual monitoring.
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