Sensing and Productivity Solutions
公司规模
Large Corporate
地区
- Europe
国家
- Ireland
- United Kingdom
产品
- Honeywell CN51
技术栈
- Mobile Terminals
- Barcode Scanning
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 功能应用 - 远程监控系统
适用功能
- 现场服务
- 物流运输
用例
- 车队管理
- 预测性维护
- 资产跟踪
服务
- 系统集成
- 硬件设计与工程服务
- 软件设计与工程服务
关于客户
Fastway Couriers operates across Ireland and Northern Ireland with over 250 courier franchisees. The company provides parcel delivery services and relies heavily on mobile computers for their operations. Each franchisee, like James in Dublin, drives a van to deliver packages to various parts of the country. The revenue for franchisees is based on a per parcel delivery rate, making it crucial for them to ensure smooth and efficient deliveries. The company faced challenges with mobile computer breakdowns, which caused delays and required couriers to resort to paper-based run sheets, leading to lost productivity and errors.
挑战
Fastway Couriers faced significant challenges with their mobile computer repair process, which took 2-4 weeks. This delay forced couriers to use paper-based run sheets, leading to lost productivity and errors. The company needed a mobility solution to maximize device uptime, replace faulty devices quickly, and eliminate paper-run sheets. Additionally, they aimed to speed up the delivery process, allowing couriers to earn more money by delivering more parcels. Freeing up IT resources by removing the burden of mobile device management from the internal IT department was also a priority.
解决方案
Zetes, a company specialized in supply chain, identification, and mobility solutions, proposed a fully managed tool centered around the Honeywell CN51 mobile terminal. This solution included helpdesk support, maintenance, and a swap service that enabled the replacement of faulty mobile computers within a 24-hour window. All drivers, including James, were equipped with the latest generation of mobile terminals, the Honeywell CN51, for parcel pick-up and delivery. The high-performance scanning ability of the CN51 helped couriers save time while loading their vans and delivering packages. The professional imagers of the CN51 provided optimal barcode scanning capabilities, with motion tolerance to eliminate costly delays and user frustration. This solution allowed couriers to deliver more parcels, improve customer satisfaction, and ultimately earn more money.
运营影响
数量效益
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