适用行业
- 医疗保健和医院
用例
- 人员跟踪与监控
关于客户
TLC for Kids 是一家于 1998 年在澳大利亚成立的非盈利组织。它致力于帮助患病儿童及其家人应对重病带来的挑战。该组织在澳大利亚的 405 家医院和新西兰的 5 家医院开展业务,提供一系列服务,包括为面临压力的儿童提供创新的“分心盒”、为住院儿童及其家人提供及时支持的快速 TLC 服务以及 TLC 救护车为接受姑息治疗的儿童提供服务。该组织由 10 名员工组成的团队提供支持,另外 14 名员工驻扎在 TLC for Kids 呼叫中心,负责处理收到的请求和支持者捐赠活动。
挑战
澳大利亚领先的慈善机构 TLC for Kids 正在努力应对简化与其服务相关的患者信件和服务确认的创建和管理的挑战。该组织在澳大利亚 405 家医院和新西兰 5 家医院开展业务,为患病儿童及其家人提供一系列服务。这些服务包括向医院提供创新的“分心盒”、运营快速 TLC 服务(为住院儿童及其家人提供及时支持)以及为接受姑息治疗的儿童提供 TLC 救护车服务。该组织的支持人员一直依赖一系列 Google 文档模板,根据需要将收到的请求表单中的信息剪切并粘贴到这些模板中。这种手动流程既耗时又低效,分散了员工对其他关键活动的注意力。
解决方案
为了应对这一挑战,TLC for Kids 于 2019 年初采用了 Nintex Drawloop DocGen® for Salesforce。该解决方案通过自动为接受服务的儿童和提出请求的医疗保健专业人员创建确认函,简化了组织的管理流程。 Nintex Drawloop DocGen® 的实施需要两个月的规划和配置,新解决方案于 2019 年下半年上线。这种自动化使员工能够专注于其他活动,提高了组织的整体效率。该解决方案还缩短了组织的响应时间,使他们能够每年更快地发送请求信。
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