适用行业
- 教育
- 医疗保健和医院
用例
- 驾驶员表现监测
- 人员跟踪与监控
服务
- 培训
关于客户
圣约翰是新西兰最大的初级保健提供者,为近 90% 的新西兰人提供紧急救护车服务。该组织提供一系列与护理相关的社区和商业服务,包括医疗警报和通过远程护理和家庭健康部门向全国高危人群提供紧急电话响应服务。 Telecare 部门负责在全国各地有不同医疗需求的客户家中安装数千个医疗警报器,并通过 24 小时电话服务监控这些警报。
挑战
圣约翰是新西兰最大的初级保健提供商,在将四个区域业务部门整合到全国范围内时面临着重大挑战。该组织提供一系列与护理相关的社区和商业服务,包括医疗警报和通过远程护理和家庭健康部门向全国高危人群提供紧急电话响应服务。 Telecare 部门负责在全国各地有不同医疗需求的客户家中安装数千个医疗警报器,并通过 24 小时电话服务监控这些警报。由于医疗保健行业的重要部分即将获得认证,成为政府批准的供应商,因此业务部门的整合变得更加复杂,这一过程需要对流程进行独立审核。
解决方案
St John 实施了 Nintex Promapp,该解决方案已经在救护车业务部分进行了试用,使其成为一种熟悉的工具。选择 Nintex Promapp 的主要原因是其在线平板电脑应用程序,该应用程序被认为是支持由大约 60 名流动现场官员组成的团队的最实用且最具成本效益的方式。 St John 指派了三名“专业主管”,在 Nintex Promapp 支持团队的密切指导下,负责将所有业务流程更新并迁移到 Nintex Promapp。每个 Promaster 都是从关键业务领域挑选出来的,以确保工作的相关性和准确性。 Nintex Promapp 的实施涉及再培训和再学习,而不仅仅是将旧流程转化为系统。这提供了改进整个企业流程的机会,使它们更加有效和相关。
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