适用行业
- 医疗保健和医院
- 生命科学
适用功能
- 产品研发
用例
- 需求计划与预测
- 时间敏感网络
服务
- 培训
关于客户
瑞士医院是瑞士一家大型医疗保健机构。当 COVID-19 大流行爆发时,医院对其员工子女的日托服务需求突然增加。随着公共和私营部门日托中心关闭,医院不得不将现场日托中心从 1 个扩大到 5 个,以满足不断增长的需求。医院的员工(其中大多数是医护人员)必须继续在现场工作,因此日托服务至关重要。该医院需要一种新的、高效的方式来管理其日托服务的注册和管理。
挑战
当新冠肺炎 (COVID-19) 大流行来袭时,瑞士一家大型医疗保健机构瑞士医院 (Swiss Hospital) 面临着为其员工子女提供前所未有的日托服务的需求。随着公共和私营部门日托中心关闭,医院不得不将现场日托中心从 1 个扩大到 5 个,以满足不断增长的需求。然而,由于复杂性和数量的增加,现有的日托服务管理系统(涉及电话、电子邮件和电子表格)不再实用。该医院需要一个更高效的数字解决方案来处理其日托服务的注册和管理。
解决方案
瑞士医院与 Nintex 解决方案提供商 Bechtle Suisse SA 合作,创建了一系列 Nintex 表格和 Nintex 工作流程来管理以前的手动流程。该解决方案涉及流程每个步骤的三个基于 Nintex 的表单:请求创建、请求验证和请求确认后续。动态 Nintex 表格指导员工完成儿童保育申请流程,收集员工希望为孩子登记的日期和时间的信息。然后,Nintex Workflow 将请求通知托儿服务经理,允许他们根据可用性和其他参数接受或拒绝该请求。如果获得批准,Nintex Workflow 会自动更新 SharePoint 日历,将孩子纳入日托计划中,并向员工发送回复。然后,第二份表格被发送给员工,以提供有关孩子的需求以及授权接孩子的人的姓名的更多信息。
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