适用功能
- 质量保证
- 销售与市场营销
用例
- 视觉质量检测
服务
- 测试与认证
关于客户
TAG Livros 是一个巴西图书分配俱乐部,拥有超过 50,000 名订阅者。他们提供读书俱乐部和订阅服务,以探索文学世界、讨论作品、结识新作家并激发想象力。
挑战
TAG Livros 希望通过实施对话机器人来覆盖客户旅程的所有阶段,从而提供卓越的客户体验。
解决方案
TAG Livros 实施了对话机器人 Sofia,为用户提供支持、协助销售、解决查询以及共享有关产品或订阅俱乐部的信息。该机器人在网络聊天、WhatsApp、Facebook Messenger 和应用程序上提供全渠道服务。
运营影响
数量效益
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