Tangerine gains insights from customer data thanks to Qlik (fomerly Attunity) and Microsoft
公司规模
Large Corporate
地区
- America
国家
- Canada
产品
- Microsoft Analytics Platform System
- Microsoft SQL Server Parallel Data Warehouse
- Apache Hadoop
- Attunity Replicate
- Microsoft Excel
技术栈
- Microsoft BI environment
- SQL Server Analysis Services
- Power BI for Office 365
- SharePoint
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 金融与保险
适用功能
- 销售与市场营销
- 商业运营
用例
- 质量预测分析
服务
- 数据科学服务
- 系统集成
关于客户
Tangerine is a direct bank in Canada with nearly two million clients and close to $38 billion in assets. The bank is committed to staying competitive by listening closely to their customers and creating the kind of services that their customers are looking for. This customer-centric approach requires Tangerine to have access to customer data in real time so they can respond quickly to their needs. As Tangerine began the journey of becoming a more full-service digital bank, it reached out to its customers to find out what they wanted from a bank. The bank's commitment to customer satisfaction and its innovative approach to banking make it a leader in the Canadian banking industry.
挑战
Tangerine, a direct bank in Canada, was looking to become a more full-service digital bank. They wanted to listen closely to their customers and create services that their customers were looking for. This required Tangerine to have access to customer data in real time so they could respond quickly to their needs. As they began this journey, they reached out to their customers to find out what they wanted from a bank. The first step was to develop a responsive website with a user interface that easily adapts to the device customers are using to access it. The next step was to leverage customer data differently. They needed to keep track of customer feedback and complaints, which included every face-to-face and phone interaction with a customer, in addition to social media sentiment. This requirement had Tangerine’s IT team looking at the data in their current data warehouse as well as the expected growth for their data over the next several years. It also had the team looking at the time it took to move their data so that their bank managers could analyze it while the data was fresh.
解决方案
Tangerine decided to deploy the Microsoft Analytics Platform System (APS), a turnkey Big Data analytics appliance that combines Microsoft SQL Server Parallel Data Warehouse—a massively parallel processing (MPP) data warehouse technology—and the Apache Hadoop open-source Big Data platform along with Attunity Replicate, high performance data delivery software that works with all major sources and targets. They began the project by transitioning business intelligence (BI) end users to a Microsoft BI environment that included Microsoft Excel, SQL Server Analysis Services, Power BI for Office 365, and SharePoint. Next the bank used Attunity Replicate to start moving data from the existing data warehouse to the Microsoft APS environment. This solution allowed Tangerine to transform customer data into insights in a much simpler and faster way. As a result, employees can instantly access usable BI data. Using customer feedback to adjust on the fly, Tangerine is able to easily adjust new product rollouts or advertising campaigns based on real-time customer interactions.
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
