技术
- 分析与建模 - 机器人过程自动化 (RPA)
适用行业
- 金融与保险
- 国家安全与国防
用例
- 租赁金融自动化
- 篡改检测
关于客户
新加坡国家美术馆是新加坡最受欢迎的景点之一。它是一个政府机构,每年发布 200 多份征求建议书 (RFP) 和招标通知。画廊的运营得到 IT 团队和数字战略的支持,其中包括 Nintex 流程平台的流程管理和自动化。三年多来,画廊一直使用 Nintex Workflow 和 Nintex Forms 来实现流程自动化和数字化。它还使用 Nintex Promapp® 来映射和管理流程并支持持续改进。
挑战
新加坡国家美术馆是该国参观人数最多的景点之一,它正在努力解决发布征求建议书 (RFP) 和招标文件的手动和冗长的流程。该过程容易出错且耗时,通常需要 IT 干预来培训部门用户如何上传请求并将其发布到网站上。画廊作为政府机构,每当需要特定产品、服务或供应商时都必须公开发出这些请求。现有流程涉及相关部门主管和财务人员的手动批准,之后财务部门将提供参考编号,用户将创建支持性的 RFP 或招标文件。然后,用户手动上传文件并在画廊的网站上发布通知。面临的挑战是在遵守安全和治理要求的同时简化此流程。
解决方案
该画廊实施了一个利用 Nintex RPA 和 Nintex Workflow 的解决方案,每年自动批准、审查和发布 100 多个 RFP 和招标文件。新流程从数字表单开始,用户可以向部门主管提交预算批准的项目请求。一旦获得批准,Nintex Workflow 会将请求发送至财务部门进行审查、批准并生成参考号。 Nintex 自动化财务审批和参考编号的发布并通知财务。当用户的 RFP 和招标文件准备好后,他们通过 Nintex 表格上传文件并提交到网站上发布。信息和文档将添加到 SharePoint 列表,并触发 Nintex RPA 机器人。 Nintex RPA 为文档生成 OneDrive zip 文件并将其发布到画廊的网站。用户会收到 RFP 或招标已发布的通知。整个流程在所需的安全限制内进行管理,因为 Nintex RPA 机器人拥有管理员权限,而不是用户权限。
运营影响
数量效益
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