IBM > 实例探究 > 改善患者服务和创收:Bassett Healthcare Network 案例研究

改善患者服务和创收:Bassett Healthcare Network 案例研究

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技术
  • 传感器 - 液位传感器
适用行业
  • 化学品
  • 医疗保健和医院
适用功能
  • 维护
  • 质量保证
用例
  • 库存管理
  • 视觉质量检测
服务
  • 测试与认证
  • 培训
关于客户
Bassett Healthcare Network 通过六家医院、专业护理机构和其他健康中心为纽约州北部 5,600 平方英里的地区提供服务。他们拥有由 400 多名医生和临床医生组成的初级保健网络。
挑战
巴塞特医疗保健网络需要从基于数量的报销转变为基于价值的报销,并采用人口健康管理技术。
解决方案
Bassett 与 IBM Watson Health 合作,实施了人口健康管理解决方案 Phytel Outreach,以实现患者外展和参与的自动化。
运营影响
  • The implementation of Phytel Outreach has been smooth and rapid, beginning with a pilot group of 21 clinicians and expanding to 118. Bassett has been able to achieve patient engagement at a consistency and scale exceeding that of straight human intervention. The organization has also achieved the 'right volume' of patient care, with notable revenue gains coming from the pediatric population and patients between ages 50 and 69, as well as from preventive/wellness visits, asthma, and hypertension treatment. All of these interventions are crucial to population health management and are being reflected in improved quality metrics. Bassett has also actively cultivated patient acceptance, overcoming barriers such as patient preference for other methods of contact and varying population needs. The organization is now considering expansion of the program.
数量效益
  • Physicians utilizing Phytel Outreach consistently measured high booking ratios, achieving mid to upper 90 percent ratios compared to mid-80s for non-users.
  • Phase two clinicians began at a lower ratio than their peers and surpassed them consistently within three months. After six months, this Phytel Outreach group was booking well over 200 additional monthly visits.
  • Total net collections attributable to Phytel Outreach patients were $1.2 million in less than a year, which the organization considers at least $400,000 greater than initial projections.

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