技术
- 传感器 - 相机/视频系统
适用行业
- 金融与保险
- 医疗保健和医院
适用功能
- 销售与市场营销
用例
- 搜救
- 时间敏感网络
关于客户
Sipssa 是阿根廷的一家预付费健康保险公司,拥有超过 35,000 名会员、400 名医疗保健提供者,并在科尔多瓦设有 6 家分支机构。他们的目标是通过高素质的专业团队来满足会员的需求和期望。
挑战
Sipssa Medicina Privada 是阿根廷的一家预付费健康保险公司,面临着缩短会员响应时间的挑战,会员通过电话和电子邮件渠道遇到了长达 48 小时的延迟。他们希望提供 24/7 全天候服务和即时响应,以更接近其会员。
解决方案
Sipssa 实施了 Aivo 的对话式 AI 平台,并开发了对话式 AI 机器人 Sipssi。他们组建了一个跨学科的工作团队,列出了改进建议,并确定了机器人可以解决的问题。该机器人在 WhatsApp、Facebook 和网站上实施,提供全渠道和完整的服务。 Sipssi 可以协助客户进行授权、会员门户登录、健康保险支付、推荐、退款和应用程序使用。该机器人通过电子邮件营销活动、社交网络、教程视频、应用程序通知、传单和 IVR 进行推广。
运营影响
数量效益
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