Aivo > 实例探究 > 通过对话式 AI 改善客户服务和效率:Sipssa Medicina Privada 案例研究

通过对话式 AI 改善客户服务和效率:Sipssa Medicina Privada 案例研究

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技术
  • 传感器 - 相机/视频系统
适用行业
  • 金融与保险
  • 医疗保健和医院
适用功能
  • 销售与市场营销
用例
  • 搜救
  • 时间敏感网络
关于客户
Sipssa 是阿根廷的一家预付费健康保险公司,拥有超过 35,000 名会员、400 名医疗保健提供者,并在科尔多瓦设有 6 家分支机构。他们的目标是通过高素质的专业团队来满足会员的需求和期望。
挑战
Sipssa Medicina Privada 是阿根廷的一家预付费健康保险公司,面临着缩短会员响应时间的挑战,会员通过电话和电子邮件渠道遇到了长达 48 小时的延迟。他们希望提供 24/7 全天候服务和即时响应,以更接近其会员。
解决方案
Sipssa 实施了 Aivo 的对话式 AI 平台,并开发了对话式 AI 机器人 Sipssi。他们组建了一个跨学科的工作团队,列出了改进建议,并确定了机器人可以解决的问题。该机器人在 WhatsApp、Facebook 和网站上实施,提供全渠道和完整的服务。 Sipssi 可以协助客户进行授权、会员门户登录、健康保险支付、推荐、退款和应用程序使用。该机器人通过电子邮件营销活动、社交网络、教程视频、应用程序通知、传单和 IVR 进行推广。
运营影响
  • The implementation of the AI bot, Sipssi, has significantly improved Sipssa Medicina Privada's customer service. The bot's 24/7 availability and immediate response capability have been instrumental in providing timely assistance, especially in emergency situations. The bot's ability to respond to different messages from customers going through emergencies has been a game-changer. The bot has also played a crucial role in Sipssa's strategy, with 90% of inquiries being automated through WhatsApp. The bot has not only improved response times but also helped in capturing leads and complementing the sales strategy. The company has also seen a wide adoption of this technology among its audience.

数量效益
  • Sipssi resolves an average of 10,000 inquiries per month.

  • The average service time is 3:57 minutes with an average efficiency of 87%.

  • 90% of these inquiries are automated through WhatsApp.

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