Vocollect VoiceExpress Expands Voice Functionality for Ewing Irrigation Products
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Vocollect SRX Wireless Headsets
- Vocollect A500 Mobile Devices
- Vocollect VoiceExpress
技术栈
- Warehouse Management System (WMS)
- Voice Solutions
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 仓库管理系统 (WMS)
- 功能应用 - 远程监控系统
适用行业
- 零售
- 消费品
适用功能
- 仓库和库存管理
- 物流运输
用例
- 库存管理
- 仓库自动化
- 供应链可见性(SCV)
服务
- 系统集成
- 培训
关于客户
Ewing Irrigation Products, founded in 1922, provides landscape, irrigation, and golf course professionals with the supplies needed to create healthy, sustainable environments. Based in Phoenix, Arizona, Ewing operates a distribution center that serves 200 branch store operations across the United States. The company ships an average of 1,800–2,000 cartons daily, operating one shift five days a week. Ewing's product line includes a wide range of items, from wheelbarrows and 50-pound bags of fertilizer to 20-foot-long sections of PVC pipe and small drip emitters. This diverse product mix makes the order fulfillment process complex, with the potential for late or incorrect orders impacting contractors' profitability.
挑战
Ewing Irrigation Products faced challenges in optimizing their picking process due to the bulky and non-standard-shaped products they handle. The transition from paper to handheld devices provided some performance improvements, but workers still struggled with the cumbersome nature of handhelds and the company's odd-sized product mix. Management sought a solution to enhance individual worker experience and overall operational efficiency. Additionally, they aimed to expand voice functionality to the pick-from-reserve section without incurring costly customization fees and extensive IT time.
解决方案
Ewing Irrigation Products implemented Manhattan Associates' warehouse management system (WMS) and explored additional technology options for the picking process. Manhattan recommended Honeywell Vocollect voice solutions, specifically Vocollect VoiceExpress, an enterprise connector integration option. This solution enabled Ewing to configure the system without significant changes to the WMS or extensive IT staff time. The implementation of Vocollect VoiceExpress allowed Ewing to transition to voice for the pick-from-reserve workflow rapidly and cost-effectively. The solution provided strong flexibility for all aspects of the order selection process, significantly improving operational efficiency.
运营影响
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