技术
- 分析与建模 - 过程分析
- 无人机 - 无人机飞行与导航软件
适用行业
- 教育
- 海洋与航运
适用功能
- 维护
- 产品研发
用例
- 人员跟踪与监控
- 过程控制与优化
服务
- 培训
关于客户
WISE Employment 是一家位于澳大利亚的非营利性就业服务提供商。该组织成立于 1992 年,现已从两人发展成为拥有近 1,000 名员工的团队。 WISE Employment的使命是赋予人们权力,丰富社会,其最终目标是帮助最弱势群体实现长期、可持续的就业。每年,WISE 通过其残疾人就业服务和 jobactive 计划帮助澳大利亚各地超过 34,000 人找到可持续就业。除了为求职者提供支持外,WISE 还运营着一家不断发展的社会企业,通过商业清洁服务和场地维护为残疾人提供工作。
挑战
WISE Employment 是澳大利亚一家非营利性就业服务提供商,该公司一直在努力解决过时的、非标准化的流程管理和最低程度的持续改进问题。由于政府有关残疾人就业服务 (DES) 的规则发生变化,允许求职者选择他们的提供者,该组织经历了显着的增长。然而,这种增长凸显了对更高效、更一致的流程管理方法的需求。 WISE 的流程混合使用 Microsoft Word、Excel 和 Visio 进行记录,从而导致不一致、错误、效率低下和重复工作。其中许多流程已经过时,以非标准格式映射,并存储在不同位置,没有特定的个人负责。缺乏集中的流程管理导致客户体验不一致,并阻碍了持续改进。
解决方案
WISE Employment 求助于 Nintex Promapp® 来记录其流程并建立持续改进的文化。该组织为其 Nintex Promapp 战略设定了四个关键目标:创建持续改进的文化、将客户置于思考的核心、为员工提供流程的清晰度和一致性以及快速入职新员工。 Nintex Promapp 易于使用的导航使 WISE 员工能够通过最少的培训来绘制流程并提供反馈。导航是按角色个性化的,因此员工只能看到与他们相关的流程。一旦绘制完成,WISE 就可以应用价值流绘制和以客户为中心的设计原则来提高流程的效率和有效性。 Nintex Promapp 还通过提供反馈平台促进员工在流程上的协作和持续改进。
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