Youth Dynamics, Inc., Adopts Managed Office Essentials Across Multiple Sites
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- Managed Office Essentials
技术栈
- VoIP
- Cloud-based features
- Outlook toolbar
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 医疗保健和医院
适用功能
- 人力资源
- 商业运营
用例
- 远程协作
- 远程资产管理
- 计算机视觉
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Youth Dynamics, Inc. is a nonprofit mental and behavioral health services agency located in Montana. The agency provides a range of therapies, treatments, education services, and compassionate foster care for youth aged 0-18 and their families. Hundreds of Montana’s rural and frontier communities rely on Youth Dynamics’s 500 employees and 32 locations to treat young people who are diagnosed as severely emotionally disturbed. The agency has a geographically distributed team, making quality phone service a must. The agency had accumulated a jumble of aging analog phone systems as it added new locations. Better, faster connections at each location, no matter how remote, were a top priority for Youth Dynamics.
挑战
Youth Dynamics, a nonprofit mental and behavioral health services agency in Montana, was facing challenges with its patchwork approach to voice and internet services. The agency had multiple providers, which proved costly and introduced performance and reliability issues. The staff also faced difficulties in knowing which carrier to call for support during service outages, leading to frustration and productivity losses. The agency wanted to consolidate its voice and internet service with one statewide provider to improve efficiency, performance, and reliability. They also sought cost transparency, cost savings, round-the-clock customer support, and data security to maintain client confidentiality and comply with regulations. Additionally, they wanted a converged voice and data IP network to future-proof their IT strategy and enable advanced video collaboration and mobility services.
解决方案
Youth Dynamics decided to shift all its sites to CenturyLink’s Managed Office Essentials for voice and data service over a high-speed fiber optic network. This solution provided equipment parity at all 21 locations with cloud-based features such as voicemail and an administration portal. The Managed Office Essentials solution offered a fully managed service for both voice and data, eliminating hidden capital costs of future software upgrades. The end-to-end management from CenturyLink also freed the IT manager for strategic technology projects. The solution also included Hosted VoIP features including the Outlook toolbar, easy voicemail management, and call routing, making the phone system more reliable and simpler to use.
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