A Healthcare Giant’s Digital Transformation Done Dynamically
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- webMethods Integration Server
- webMethods Business Process Management Suite (BPMS)
- Software AG Command Central
Tech Stack
- webMethods
- Terracotta
- Command Central
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Innovation Output
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
- Quality Assurance
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- Software Design & Engineering Services
- System Integration
About The Customer
The customer is a global healthcare company that develops, manufactures, and sells healthcare products. They also provide related services for the consumer, pharmaceutical, and medical devices and diagnostics markets. The company has employees around the world and operates in the consumer, pharmaceutical, and medical devices and diagnostics markets. They were facing challenges such as growing regulatory pressures, slow business responsiveness, stifled innovation, and difficulty in adopting new technologies.
The Challenge
The healthcare company was facing growing regulatory pressures, slow business responsiveness, stifled innovation, and frustrated employees. It was difficult for them to adopt new technologies and keep up with business demands. The company's manual and paper-based internal Approval for Product Release (APR) process was taking between five to six months to release a product. The company urgently needed to identify a certain ingredient in its products, the app took just two clicks and a couple minutes to identify every applicable product worldwide.
The Solution
The company partnered with Software AG to implement a digital platform. The solution included webMethods Integration Server, which integrated existing systems and unified data into one 'Big Data Lake.' The company's R&D department used webMethods Business Process Management Suite (BPMS) to create a dynamic app that consolidated and automated the APR process. This began a five-year engagement wherein Software AG’s Global Consulting Services (GCS) team created business-transforming dynamic apps for the healthcare company. GCS built an app able to access critical product information for all globally commercialized products. By automating this process and designing the app to store data in-memory using Terracotta, GCS slashed search times by up to 99.6 percent, and results were 25 percent more accurate.
Operational Impact
Quantitative Benefit
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